Lead Customer Service Representative
Clifton Water District Clifton Water District Clifton, CO Clifton, CO Full-time Full-time $25.
15 - $32.
69 an hour $25.
15 - $32.
69 an hour 23 hours ago 23 hours ago 23 hours ago Work at a place where your TEAM values you! Clifton Water District is seeking a motivated individual with sound judgment who can work independently with significant responsibility to join our TEAM.
At Clifton Water, we recognize the contributions and the essential role each employee plays in ensuring that we deliver quality water to each member of our community.
We understand that an employee's productivity, value, and health centers around the need to provide for themselves and their family.
We offer great benefits, generous time off, 100% employer-paid health insurance, and encourage community involvement.
We value honesty and integrity in each employee and reward our employees with competitive wages, a 6% match on our retirement plans, and a comfortable, stable, secure, and safe work environment.
Salary Range:
$25.
15 - $32.
69 All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to years of experience and educational background.
Submit your completed application to Clifton Water District Human Resources an application can be downloaded at:
https:
//www.
cliftonwaterdistrict.
org/employment.
html Position Overview:
This position provides proficient, high-quality attention and assistance to new and existing customers.
The work is performed under direct supervision and requires the exercise of independent judgment, initiative, and problem-solving.
The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with others.
Essential Duties and
Responsibilities:
Assist the supervisor in the day-to-day operation of the department by:
Coordinating and delegating daily tasks, duties, or responsibilities when necessary.
Coach and mentor new and existing department staff.
Participate in hiring, reviews, goal setting, and the performance management process.
Provides superior customer service.
Greets customers promptly when entering the office or pulling up to the drive-thru window.
Answers phone within 3 rings.
Responds to all questions, inquiries, issues, or complaints in a timely, respectful, and friendly manner.
Quickly notifies customers of service interruptions through various communication methods.
Takes ownership of each customer interaction and constantly strives to exceed customer expectations.
Performs various cashiering and payment processing duties including but not limited to taking payments, processing credit card payments, balancing individual cash drawers, collecting payments from lock boxes, importing payments from payment sites, setting up payment plans, and preparing bank deposits.
Generates and submits service order requests to Distribution Department.
Closes out service order requests once completed.
Accurately enter new customers and update existing customer information in the utility management software.
Completes necessary daily, weekly, monthly, quarterly, and yearly reports.
Monthly Billing Imports meter reading data into billing software.
Reviews meter reading data to identify potential issues such as leaks and faulty meters.
Process bill adjustments.
Upload monthly bills to the billing provider.
Generate Discontinuation of Service Notices Ensures that necessary customers have their backflow testing completed annually.
Sends testing notifications.
Records testing results.
Follows up with customers when necessary.
Monthly Board Reports and Meetings Compiles and distributes monthly board packets.
Takes meeting minutes for board meetings.
Complete other tasks as assigned.
Qualifications:
Experience:
7 years of customer service experience required.
1 year of billing experience preferred.
Education:
High school diploma, GED, or equivalency required.
Required Knowledge, Skills, and Abilities:
Strong interpersonal skills.
Strong knowledge of customer service principles and practices.
Ability to communicate effectively both verbally and in writing.
Ability to identify and solve problems.
Initiative Exercise independent judgment.
Detail Orientated Proficiency in handling and balancing cash.
Ability to manage multiple tasks accurately and efficiently.
Proficient with Microsoft:
Outlook, Word, and Excel.
Ability to learn new software.
Knowledge of office methods and equipment, including filing systems.
Additional Requirements Applicants considered for this job must pass the following:
Criminal history background investigation.
Physical Activities Continuous physical activities include finger dexterity, grasping, talking, hearing, repetitive motions, Occasional physical activities include reaching.
Physical Requirements Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time.
Visual Acuity Requirements Required to have close visual acuity to perform an activity such as:
preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading at distances close to the eyes.
Working Conditions The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Reasoning Ability Detailed:
Ability to apply common sense understanding to carry out detailed but uninvolved instruction and to deal with problems involving a few variables.
Mathematical Ability Basic:
Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard; ounce, and pound.
Language Ability Complex:
Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules a of punctuation, grammar, diction, and style.
Ability to conduct training, communicate at panel discussions, and make professional presentations.
Benefits:
100% employer-paid medical insurance (for self and family), short-term & long-term disability, life insurance policy, and legal services.
8 paid holidays and paid time off.
401(a) and 457(b) retirement plans with employer match up to 6%.
50% employer-paid dental insurance (for self and family).
Health Savings Account with employer match.
Vision Insurance Voluntary Life, Accident, and Critical Illness Insurance Employee Assistance Program Submit your completed application to Clifton Water District Human Resources an application can be downloaded at:
https:
//www.
cliftonwaterdistrict.
org/employment.
html Job Type:
Full-time Pay:
$25.
15 - $32.
69 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Clifton, CO 81520:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Office:
1 year (Preferred) customer service:
7 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
15 - $32.
69 an hour $25.
15 - $32.
69 an hour 23 hours ago 23 hours ago 23 hours ago Work at a place where your TEAM values you! Clifton Water District is seeking a motivated individual with sound judgment who can work independently with significant responsibility to join our TEAM.
At Clifton Water, we recognize the contributions and the essential role each employee plays in ensuring that we deliver quality water to each member of our community.
We understand that an employee's productivity, value, and health centers around the need to provide for themselves and their family.
We offer great benefits, generous time off, 100% employer-paid health insurance, and encourage community involvement.
We value honesty and integrity in each employee and reward our employees with competitive wages, a 6% match on our retirement plans, and a comfortable, stable, secure, and safe work environment.
Salary Range:
$25.
15 - $32.
69 All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to years of experience and educational background.
Submit your completed application to Clifton Water District Human Resources an application can be downloaded at:
https:
//www.
cliftonwaterdistrict.
org/employment.
html Position Overview:
This position provides proficient, high-quality attention and assistance to new and existing customers.
The work is performed under direct supervision and requires the exercise of independent judgment, initiative, and problem-solving.
The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with others.
Essential Duties and
Responsibilities:
Assist the supervisor in the day-to-day operation of the department by:
Coordinating and delegating daily tasks, duties, or responsibilities when necessary.
Coach and mentor new and existing department staff.
Participate in hiring, reviews, goal setting, and the performance management process.
Provides superior customer service.
Greets customers promptly when entering the office or pulling up to the drive-thru window.
Answers phone within 3 rings.
Responds to all questions, inquiries, issues, or complaints in a timely, respectful, and friendly manner.
Quickly notifies customers of service interruptions through various communication methods.
Takes ownership of each customer interaction and constantly strives to exceed customer expectations.
Performs various cashiering and payment processing duties including but not limited to taking payments, processing credit card payments, balancing individual cash drawers, collecting payments from lock boxes, importing payments from payment sites, setting up payment plans, and preparing bank deposits.
Generates and submits service order requests to Distribution Department.
Closes out service order requests once completed.
Accurately enter new customers and update existing customer information in the utility management software.
Completes necessary daily, weekly, monthly, quarterly, and yearly reports.
Monthly Billing Imports meter reading data into billing software.
Reviews meter reading data to identify potential issues such as leaks and faulty meters.
Process bill adjustments.
Upload monthly bills to the billing provider.
Generate Discontinuation of Service Notices Ensures that necessary customers have their backflow testing completed annually.
Sends testing notifications.
Records testing results.
Follows up with customers when necessary.
Monthly Board Reports and Meetings Compiles and distributes monthly board packets.
Takes meeting minutes for board meetings.
Complete other tasks as assigned.
Qualifications:
Experience:
7 years of customer service experience required.
1 year of billing experience preferred.
Education:
High school diploma, GED, or equivalency required.
Required Knowledge, Skills, and Abilities:
Strong interpersonal skills.
Strong knowledge of customer service principles and practices.
Ability to communicate effectively both verbally and in writing.
Ability to identify and solve problems.
Initiative Exercise independent judgment.
Detail Orientated Proficiency in handling and balancing cash.
Ability to manage multiple tasks accurately and efficiently.
Proficient with Microsoft:
Outlook, Word, and Excel.
Ability to learn new software.
Knowledge of office methods and equipment, including filing systems.
Additional Requirements Applicants considered for this job must pass the following:
Criminal history background investigation.
Physical Activities Continuous physical activities include finger dexterity, grasping, talking, hearing, repetitive motions, Occasional physical activities include reaching.
Physical Requirements Sedentary Work:
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time.
Visual Acuity Requirements Required to have close visual acuity to perform an activity such as:
preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading at distances close to the eyes.
Working Conditions The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Reasoning Ability Detailed:
Ability to apply common sense understanding to carry out detailed but uninvolved instruction and to deal with problems involving a few variables.
Mathematical Ability Basic:
Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard; ounce, and pound.
Language Ability Complex:
Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
Ability to prepare business letters, proposals, summaries, and reports using prescribed format and conforming to all rules a of punctuation, grammar, diction, and style.
Ability to conduct training, communicate at panel discussions, and make professional presentations.
Benefits:
100% employer-paid medical insurance (for self and family), short-term & long-term disability, life insurance policy, and legal services.
8 paid holidays and paid time off.
401(a) and 457(b) retirement plans with employer match up to 6%.
50% employer-paid dental insurance (for self and family).
Health Savings Account with employer match.
Vision Insurance Voluntary Life, Accident, and Critical Illness Insurance Employee Assistance Program Submit your completed application to Clifton Water District Human Resources an application can be downloaded at:
https:
//www.
cliftonwaterdistrict.
org/employment.
html Job Type:
Full-time Pay:
$25.
15 - $32.
69 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Clifton, CO 81520:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Office:
1 year (Preferred) customer service:
7 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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